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IT Support Specialist
Job Description
Provide excellent customer support and technical assistance to our clients. This entry-level position is perfect for someone passionate about helping others and eager to start their career in IT support. You'll be the first point of contact for customers experiencing technical issues, guiding them through solutions and ensuring their satisfaction.
A+ Certification required.
Alternatively, enrollment in an instructor-led A+ training course is accepted.
Online course examples:
TekCerts Online A+ Training
CIAT Online A+ Training
Flexible part-time hours.
Multiple open positions for this role.
Requirements
- University enrollment in Information Systems or Computer Science
- CompTIA A+ Certification OR enrollment in instructor-led A+ course
- Strong communication skills
- Strong technical skills
- Customer service experience preferred
- Microsoft 365 administration experience preferred
- Ability to work independently and in a team
- Problem-solving mindset
- Willingness to learn new technologies
- Professional phone etiquette
- Comfortable with remote work